Then a few minutes later I get this email to my private account:

I understand that you are somehow disappointed about that but I believe you have received the item in good and undamaged condition even though it was sent in plain envelope.

I have clearly mentioned in the listing, $10 is for postage + handling
fee which is not negotiable. The net item price $25 is actually below my
cost. To recover my cost, ebay fee and slim profit, I need to charge $10
for each item. Most buyers are quite happy so far (see my feedbacks) with this practice.

To buy on ebay, I think we should consider the total cost (item price +
postage) and then make judgment whether the item is bargain or not.
Frankly, what I want from selling it is $35 in total (each unit). I could adjust the price to $30 + $5, $33 + $2 or even $35 + free postage but no matter what buyers will still need to pay $35. I pick the combination of $25 + $10 is to increase the exposure to whom looking for lowest item price.

Once again, I apologise for any disappointment. I hope you
understand my difficulty in pricing on ebay which is no longer easy to
make money...

You know that it is always heart-broken when someone gives you negative
feedback especially when I am a seller. I don't think it is fair in the current situation unless I had sent you with pirate copy or even worse I had not sent the game to you. I would like you to review the negative feedback and consider to withdraw it for me. I have no problem to refund $5 which is part of the postage if you can do this favor for me. Just let me know.

-

Now this email is just rehersed...Lots of other people have gotten mad at this seller for their horrible charges...I thought $10 for shipping wasn't bad because I live outside the main part of Australia so I didn't think anything of it until it arrived to me last week. The thing that stinks is they are NOW tell me they can give me a refund of only $5 but I wouldn't believe them at all. They can cop this neg! I asked for a refund before the neg but they wouldn't budge so hence the neg....Now they making themselves look all 'poor' and 'hurt' because they recieved my neg.

I'm unsure if they can neg me back because of eBay.com.au new rules..But seriously they could avoid all this by just charging the RIGHT price plus a little bit for handling...But $9 over I don't think so.

Yeeeeep! All of this is exactly what I'm thinking but Joker you explained it much better than myself

I hate to say it, but I tend to agree with the first responder. If the listing was clearly marked $10 for postage & handling, then you shouldn't be upset, regardless of what they actually paid the post office. I'd start to feel differently if the shipment was seriously late because they paid for cheap postage, as in later than was specified in the listing. Other than that, I just feel it's a case of caveat emptor (sp?). And obviously, you should consider the cost of what you're buying to be sale price plus S&H. If that total works for you then it shouldn't matter where the money goes. Okay, I really want to stress something because you've one KEY point in my post like Pitt did....I said I wasn't all that worried about the $10 fee because I live outside of the main part of Australia. I've been charged the same price beforehand on similar items and it's been THAT exact cost..So you can see why I really wasn't worried about the price as it sounded reasonable for me especially living where I do. It matters to me because I thought I was spending $10 on shipping not for him to pocket the extra $9.....Is that making sense?